1. WHAT IS YOUR EXCHANGE AND RETURN POLICY?
MuzooyBeauty accepts returns on a case-by-case basis and generally only processes returns for items that were incorrectly shipped. Refunds or credits may be applied to your account if the items in your box are damaged, broken, or incorrect.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you have received your box with damaged, broken, or incorrect items, then reach out to our support team: firstname.lastname@example.org. They will process your return and refund your account if applicable.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you wanted to change an item in your subscription but couldn’t edit your order before it processed to ship our support team will be happy to assist you in exchanging this item. A credit or charge will be processed to your account according to the difference in pricing of the original item shipped and the item exchanged.
Write in and let us know:
The first and last name on your account
The email address associated with your account
If you’re looking for a return, exchange, or refund
Which items are associated with your request
You can contact Member Services at: email@example.com
2. MY TRACKING INFORMATION SAYS THAT MY ORDER WAS DELIVERED. HOW IS THAT POSSIBLE?
Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as "delivered", but you haven't received it, be sure to check WITH your with your neighbors or other members of your household. The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at firstname.lastname@example.org and we'll be happy to help.
3. HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
You should receive an email confirmation once the order ships from our warehouse. Domestic orders should include tracking information, including the tracking URL for you to easily reference. International orders will only have tracking information if you opted for Tracked & Signed Shipping. You may also reach out to email@example.com for more questions regarding the status of your order.
4. HOW SOON BEFORE YOU SHIP MY ORDER?
After you place an order with us, please allow 1-3 business days for us to ship your order. Keep in mind that during the holiday season this may give a slower turn around for orders to ship & we will work hard to get orders out as soon as we possibly can.
5. ARE DUTIES OR CUSTOM FEES INCLUDED IN THE SALES PRICE?
Yes it's. You don't need to pay extra money for all of these.